Question 1

How is Bear Lumen different from FinOps tools?

Accepted Answer

FinOps tools solve internal cost governance. Bear Lumen provides customer-facing pricing intelligence — we help companies reselling AI capabilities see which customers and features are profitable.

Question 2

How does cost attribution work?

Accepted Answer

The SDK captures request metadata (customer ID, feature, model) alongside cost data. We aggregate provider costs and attribute them to individual requests, then roll up to customer-level margin reports.

Question 3

Do I need to replace my existing billing system?

Accepted Answer

No. Bear Lumen is a pricing intelligence layer, not a billing system. It connects your AI provider costs with revenue data to show per-customer profitability and model pricing scenarios. Keep your existing billing setup.

Question 4

What pricing models does the system support?

Accepted Answer

Flat rate, volume pricing, tiered/graduated pricing, and hybrid (base fee + usage). The pricing scenario modeling lets you model any combination against historical usage data.

Question 5

How long does integration take?

Accepted Answer

Adding the SDK to your codebase takes minutes. Full setup — connecting revenue sources, defining dimensions, configuring dashboards — depends on your stack. Founding cohort members get direct onboarding support.

Question 6

What data is collected and how is it secured?

Accepted Answer

We collect request metadata and cost data. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). No raw prompts or customer PII. You own your data and can export or delete it anytime. Building toward SOC 2 Type II certification.

Frequently Asked Questions